Finale 3D won’t open

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ThailandFireworks 2024-06-16 04:26:50
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  • ThailandFireworks
    Joined: May 2024
    Posts: 1
    Location: Bangkok, Bangkok, Thailand
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    Hello, does anyone have problem opening Finale 3D? I used to be able to open it but now nothing happens when i click on it. Tried installing and uninstalling the latest version won’t work, it does run fine on the other PC we have though.

     

    Here is the info of the pc.

     

    pc info

     

    Thanks!

    DrewFinale
    Joined: Dec 2019
    Posts: 513
    Location: United States
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    This could be an issue with your graphics card (GPU). The info in your screenshots are very helpful but they don’t list your graphics card. Can you tell us what graphics card is in your computer? If you’re not sure, you can search for Device Manager in the Windows Start menu. Your graphics card will be listed in the Display adapters section of the Device Manager.

    EhlanaG
    Joined: Jan 2024
    Posts: 1
    Location: Uffculme, England, United Kingdom
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    I have had the same issue today! Been running fine on the same laptop up until today. Tried uninstalling and reinstalling, but it never opens. IT department said this is all they could find that was showing a sign of error.

     

    DrewFinale
    Joined: Dec 2019
    Posts: 513
    Location: United States
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    Hi EhlanaG, here are a couple questions to help us troubleshoot the issue:

     

    1) Did you recently update Finale 3D? If yes, does the problem go away if your install the version you were running previously?

    2) Do you know what version of Finale 3D you have installed?

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