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(Resolved) Invalid Record Length: expect 35 got 32 on line 2

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Aurora Fireworks 2024-09-11 10:54:47
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  • Aurora Fireworks
    Joined: Jul 2021
    Posts: 3
    Location: Wisborough Green, England, United Kingdom
    Newcomer
    2024-09-11 10:54:47
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    Hi all,

     

    I have sent an email to support and have searched the forums but no dice.

     

    Booted my machine up this morning it came up with the following error when logging in. Then I went to my effects and it was empty! Ive tried restoring to a previous version, reinstalling etc.

     

    So it must be something on the server thats been saved wrong. Has any else experienced this? Any suggestions?

     

     

    DFLee
    Joined: May 2021
    Posts: 2
    Location: Essex
    Newcomer
    2024-09-11 11:03:18
    Likes:

    Yeah, exactly the same. It worked fine yesterday but today getting:

     

    Invalid Record Length: expect 35 got 28 on line 2

     

    Emailed Support too

    Aurora Fireworks
    Joined: Jul 2021
    Posts: 3
    Location: Wisborough Green, England, United Kingdom
    Newcomer
    2024-09-11 11:08:42
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    Well Im glad its not just me! In the nicest possible way!

     

    But sucks when we are trying to get ready for season!

     

    Over 20 shows to script so fingers crossed for a quick response!

     

    My concern is that I can go into a previous show, per show effect and add it back into my effects so my worry is all my custom catalogue may have gone!

    DFLee
    Joined: May 2021
    Posts: 2
    Location: Essex
    Newcomer
    2024-09-11 11:19:45
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    Yeah, my concern is the catalogue being lost too, like you have many displays waiting to design.

    Aurora Fireworks
    Joined: Jul 2021
    Posts: 3
    Location: Wisborough Green, England, United Kingdom
    Newcomer
    2024-09-11 12:48:25
    Likes: 1

    Good news Lee, just heard back from Drew it is something over at the Finale end and they are working on a fix!

     

    Steve

    DrewFinale
    Joined: Dec 2019
    Posts: 632
    Location: United States
    Silver
    2024-09-11 14:13:12
    Likes: 1

    Aurora Fireworks & DFLee

     

    Yes, this is a server-side issue on our end. We’re working to get it resolved ASAP. Please don’t worry, the items in your My Effects collection are stored safely. The problem is with the sync process hosted on the server, not with the data in your My Effects collection. Sorry for the inconvenience.

    DrewFinale
    Joined: Dec 2019
    Posts: 632
    Location: United States
    Silver
    2024-09-11 16:19:40
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    Aurora Fireworks & DFLee

     

    We have fixed the My Effects sync issue. The items in your My Effects were not impacted by the server outage in any way. You can simply restart Finale 3D and login.

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