Problem with 3D Models and Textures

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Pyro_123390000 2023-06-25 20:10:09
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  • Pyro_123390000
    Joined: Nov 2022
    Posts: 3
    Location: Puebla, Mexico City, Mexico
    Newcomer
    2023-06-25 20:10:09
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    I would like to know if anyone else is having issues with the textures of the models, especially image textures. When I insert a model that has textures, the textures are changing to other images, despite looking correctly in SketchUp 2018 version. Can anyone help me?

    DrewFinale
    Joined: Dec 2019
    Posts: 468
    Location: United States
    Silver
    2023-06-26 16:50:51
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    Hi Pyro_123390000, thanks for posting. This might be a model import bug in Finale 3D. Please send the model that doesn’t import correctly to support@finale3d.com and we will investigate.

    Pyro_123390000
    Joined: Nov 2022
    Posts: 3
    Location: Puebla, Mexico City, Mexico
    Newcomer
    2023-06-26 21:51:31
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    Email sent…

    DrewFinale
    Joined: Dec 2019
    Posts: 468
    Location: United States
    Silver
    2023-06-26 22:09:00
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    Got the email. I will investigate and follow up with you as soon as possible.

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