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Problem with GPU

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Pyro_67840000 2023-10-15 19:17:06
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  • Pyro_67840000
    Joined: Nov 2021
    Posts: 18
    Location: Reka, Moravskoslezsky kraj, Czechia
    Newcomer
    2023-10-15 19:17:06
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    Hi,

    I have been using finale for 2 years, you have had no problem. Now when I run Finale the graphics don’t work, see.
    Is this a new version?

    DrewFinale
    Joined: Dec 2019
    Posts: 557
    Location: United States
    Silver
    2023-10-16 01:24:33
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    Hi Pyro_67840000, thanks for posting! we haven’t made any recent changes that we’re aware of that would cause this issue, and we also haven’t received any similar reports. I think the most likely scenario is that a Microsoft Windows or graphics card driver update on your computer is causing Finale 3D to not recognize your graphics card (GPU).

     

    Here’s a link to a video that demonstrates how to force Windows to use the correct GPU: https://www.loom.com/share/ca1e8013087b430e9202374e894b6f39

     

    At one point in the video, you will see that I paste the installation directory for Finale 3D, here is the directory path for you to copy and paste: %APPDATA%\finale3d\finale3d-files\x64

    DrewFinale
    Joined: Dec 2019
    Posts: 557
    Location: United States
    Silver
    2023-10-17 17:51:48
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    Hi Pyro_67840000, were you able to fix the problem with Finale 3D not detecting your graphics card?

    Pyro_67840000
    Joined: Nov 2021
    Posts: 18
    Location: Reka, Moravskoslezsky kraj, Czechia
    Newcomer
    2024-05-10 22:24:11
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    Hi, now I have this same problem, GPU is set on the hight quality, but problem is still.

    Finale doesn´t work

    DrewFinale
    Joined: Dec 2019
    Posts: 557
    Location: United States
    Silver
    2024-05-19 12:22:52
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    Hi Pyro_67840000, you reported the same issue about 7 months ago in October. How did you fix the problem at that time?

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