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Racks Window – Running very slow

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Pyro_1640000 2023-05-10 13:10:51
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  • Pyro_1640000
    Joined: Dec 2018
    Posts: 4
    Location: Okehampton, England, United Kingdom
    Newcomer
    2023-05-10 13:10:51
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    Hi

    I’m having an issue using the Rack Window. It’s running so slowly it’s unsuable.  Everything else is running perfectly.

    I’m going to install an older version, as I’ve not had a problem previously, to get it to work.

    Is this a common problem that will be fixed or is there a problem at my end?

    DrewFinale
    Joined: Dec 2019
    Posts: 636
    Location: United States
    Silver
    2023-05-11 00:58:41
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    Hi Pyro_1640000, welcome to the Finale 3D forum and thanks for posting!

     

    Here are a couple questions to help us troubleshoot:

     

    1) Does your show include a Google Map ground image?

    2) Was the image added in an older version of Finale 3D?

    Pyro_1640000
    Joined: Dec 2018
    Posts: 4
    Location: Okehampton, England, United Kingdom
    Newcomer
    2023-05-11 09:14:05
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    Hi

     

    Thanks for the reply.

     

    Yes it has a Google maps ground image and also a modle of a building.  Both were added a couple of years ago, so yes in a different version.

     

    Thanks

    Richard

    DrewFinale
    Joined: Dec 2019
    Posts: 636
    Location: United States
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    2023-05-11 21:49:51
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    Hi Richard, thanks for the info – the Google Map having been added in a previous release of Finale 3D is the cause of the performance issue. Here are a couple options to resolve the issue:

     

    Option 1) Go to ‘Racks (menu) > Rack window settings’ and turn off ‘Enable ground image for rack layout view’.

     

    Option 2) Re-add the Google Map by going to ‘Scenery > Ground images > Set ground to Google Map’.

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