I can´t see the preview

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Moises Luis Exposito 2022-12-20 22:19:50
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  • Moises Luis Exposito
    Joined: Nov 2019
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    Location: United States
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    2022-12-20 22:19:50
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    Hi friends. I have a problem with the preview? I can´t see it.

    Does anybody have the same problem?

    How can fix it ?

     

    thank you!!

     

     

     

    DrewFinale
    Joined: Dec 2019
    Posts: 264
    Location: Finale Fireworks
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    2022-12-22 05:11:01
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    Here are some questions to help us troubleshoot the problem:

     

    1) What release of Finale 3D are you running?

    2) When did the problem begin? For example, was it caused by updating Finale 3D?

    3) is the preview broken if all effects in all collections?

    4) Are you able to see the simulations in the main design window if you add effects to a show?

    Moises Luis Exposito
    Joined: Nov 2019
    Posts: 12
    Location: United States
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    2022-12-24 12:04:43
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    1- I have the latest version 2022.09.18-6bcfdb886
    2- The problem started suddenly, a week ago it was working perfectly.
    3- I use different collections made for me, for different clients and also online collections and in all of them I have the same problem.
    4- The window design is perfect, I can design a show, I only have problems with the preview effects.

    DrewFinale
    Joined: Dec 2019
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    Location: Finale Fireworks
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    2022-12-25 16:35:43
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    Got it, thanks. Try ‘File > Admin > Regenerate effect icons’.

     

    Moises Luis Exposito
    Joined: Nov 2019
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    2022-12-27 13:43:28
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    I have tried that and it has not been solved. I’ve tried uninstalling and installing again and it didn’t work either.

    DrewFinale
    Joined: Dec 2019
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    Location: Finale Fireworks
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    2022-12-27 20:18:22
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    You’ve done all the right things. I’ll discuss the issue further with my colleagues and get back to you as soon as I have another recommendation. It’s very unusual that everything else is working perfectly except the effect icons. You’re the first person to report this issue and I haven’t been able to reproduce on my end.

    Moises Luis Exposito
    Joined: Nov 2019
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    2022-12-27 21:59:23
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    ok Drew, I look forward to hearing from you. If you need more information or my hadware or anything else let me know.
    thank you very much

    DrewFinale
    Joined: Dec 2019
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    Location: Finale Fireworks
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    2022-12-28 22:33:06
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    You mentioned that the effects previews were working normally, and then stopped working suddenly. Since the problem was not caused by updating to a new Finale 3D release, we think something must have changed on your computer. The most likely culprit is a graphics card driver update. Do you know if your graphics card driver was updated around the time you started having the problem? Try updating to the latest driver or rolling back to a previous version of your graphics card driver and see if that fixes the issue.

    Moises Luis Exposito
    Joined: Nov 2019
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    2022-12-29 02:03:58
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    Hi Drew, yes, problem solved 🙂
    I have an incompatibility with the last two nvidia updates.

    I indicate you in the picture my graphic card and the two most current versions of the “Nvidia Studio” drivers that the preview of the Finale3d effects does not work. I don’t know if it helps you.
    I will try when nvidia releases a new update to see if there are no problems.

     

    Thank you very much for answering and helping me.

    Best regards.

     

     

     

     

    DrewFinale
    Joined: Dec 2019
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    Location: Finale Fireworks
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    2022-12-29 17:48:30
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    That’s great to hear! Thanks for posting your findings on driver compatibility, that will be very helpful if any other users encounter the problem.

     

     

     

     

     

     

     

     

     

    Will, Dustin Leary

    Nico.LightB
    Joined: Jan 2023
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    Location: Pau, Nouvelle-Aquitaine, France
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    2023-01-30 12:31:43
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    Hi Drew,

    I have the same problem since the last Nvidia Update (V.528.24).

    I’m on the 2022.12.19-51bc63a02.

    Best regards.

    DrewFinale
    Joined: Dec 2019
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    Location: Finale Fireworks
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    2023-01-30 13:50:09
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    Hi Nico.LightB, thanks for letting us know. We are hoping that a future Nvidia driver update will resolve this issue. If not, we will explore ways to resolve it from our end. In the meantime, our best recommendation is to run a version of the driver that works properly.

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