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Issues with importing Google Maps

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NEC 2023-04-25 12:49:54
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  • NEC
    Joined: Apr 2019
    Posts: 49
    Location: San Antonio, Texas, United States
    Newcomer
    2023-04-25 12:49:54
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    <cross posted from Facebook group>

    Is anyone else having issues with the ‘Set ground to Google map’ option ? Started a new show this AM and went to set the ground image and get nothing. No google map box, nothing. Additionally, once I try to use this option nothing else works. I can click on top menu bar options but nothing responds. It’s not fully hung up, just cannot do anything as if it’s waiting for input on the map option that I cannot provide. The only way I can recover is to kill off Finale in task manager and reopen.

    Additional info:
    Been using Finale Pro on this laptop for 2+ years with no issues, updates are limited to security and critical only and are not automatic
    License is current and activated on this system
    This issue just started and I can recreate on the current full release (4-13-4580cd02a) and tried rolling back to the previous beta (4-110c7bdbd874) with same issue
    Interestingly, shows that I have imported a map into still load the map properly. They were created on the same system.

    DrewFinale
    Joined: Dec 2019
    Posts: 557
    Location: United States
    Silver
    2023-04-28 12:49:46
    Likes:

    Thanks for the great report. We are investigating this issue and will get it fixed as soon as possible.

    Pyro_123390000
    Joined: Nov 2022
    Posts: 3
    Location: Puebla, Mexico City, Mexico
    Newcomer
    2023-05-02 02:58:37
    Likes:

    I have exactly the same problem, I managed to find that it is a conflict between windows 11, Finale and Google Maps.

    DrewFinale
    Joined: Dec 2019
    Posts: 557
    Location: United States
    Silver
    2023-05-03 13:49:55
    Likes:

    Hi Pyro_123390000, welcome to the forum! How did you determine that the problem is a conflict between Windows 11, Finale, and Google Maps? Did you find a solution?

     

    With the help of NEC, I found that the problem is a set of bad position coordinates saved in the per_user_settings.txt file. Here are the steps to fix the issue:

     

    1) Launch Finale 3D and login
    2) Go to File > Admin > Open backup files directory
    3) Completely close Finale 3D
    4) In the backup files directory, open the per_user_settings.txt file

    5) Press Ctrl+F and search for Google to locate the window placement for the Google Maps dialog

     

    https://finale-blobcas.s3.amazonaws.com/forumTopicImage/606226e74edc2e773a75b7f8126512a2b27636e6f1be0ced3d094c6666a0353e

     

    6) Change the position coordinates for the Google Maps dialog to [0 0]

     

     

    7) Save and close the per_user_settings.txt file

    8) Launch Finale 3D and try adding a Google Map again

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