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Single shot mines won’t load into Racks

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Jonathan S. 2026-04-04 14:03:14
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  • Jonathan S.
    Joined: Mar 2021
    Posts: 15
    Location: Alberta, Canada
    Newcomer
    2026-04-04 14:03:14
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    Hi, I have certain products that I can’t get to load into my custom rack and I’m not sure why. I seem to been under the parameters for the rack which is between 20mm (min) and 50mm (max). I’ve included screenshots of the item properties panel as well as for the rack. I hope it is just something obvious that I’m missing but I’ve changed parameters around and it doesn’t seem to resolve the issue of auto loading when I click “load into racks”. I can drag them manually but they stay red when I do that.

     

    Mines won't auto load into rack

    DrewFinale
    Joined: Dec 2019
    Posts: 740
    Location: United States
    Charcoal
    2026-04-04 21:59:37
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    Hi Jonathan S., happy to help. Effects and racks are matched based on size, type, and rack type. Additionally, an effect’s angle must also be compatible with the rack.

     

    Looking at your screenshots, size and type don’t appear to be the issue. And given the rack structure you’ve selected, angle also seems unlikely to be the problem. The screenshots don’t show the Rack Type column in the effects and script windows, so rack type could potentially be the issue.

     

    Fortunately, you don’t have to guess. Finale 3D has a feature that will tell you exactly why the effect can’t be loaded. Just drag & drop an effect into the rack then right click on the effect in the rack and select “Why is this tube red?”

     

    Let us know what you find!

    Jonathan S.
    Joined: Mar 2021
    Posts: 15
    Location: Alberta, Canada
    Newcomer
    2026-04-07 18:48:35
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    Hi Drew, it says it’s red because the “Type of effect does not match the rack.” The rack structure is Sing-shot rack and the item in red is a “single_shot.” So is that not a match?

    DrewFinale
    Joined: Dec 2019
    Posts: 740
    Location: United States
    Charcoal
    2026-04-07 20:29:38
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    Jonathan S. wrote:

    Hi Drew, it says it’s red because the “Type of effect does not match the rack.” The rack structure is Sing-shot rack and the item in red is a “single_shot.” So is that not a match?

    single_shot effects go into Single-shot racks. Perhaps the rack that’s added to the layout isn’t the rack you’re editing. I’d be happy to investigate if you’d like. Send your show file to support@finale3d.com.

    DrewFinale
    Joined: Dec 2019
    Posts: 740
    Location: United States
    Charcoal
    2026-04-08 02:33:53
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    Hi Jonathan, the problem is effect Type. All but one of the red (incompatible) effects are set to ‘mine’, and one is set to ‘cake’. If you change the Type for part number 10301 to ‘single_shot’, you’ll see the red disappear.

     

     

     

     

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