You mentioned that the effects previews were working normally, and then stopped working suddenly. Since the problem was not caused by updating to a new Finale 3D release, we think something must have changed on your computer. The most likely culprit is a graphics card driver update. Do you know if your graphics card driver was updated around the time you started having the problem? Try updating to the latest driver or rolling back to a previous version of your graphics card driver and see if that fixes the issue.

ok Drew, I look forward to hearing from you. If you need more information or my hadware or anything else let me know. thank you very much

You’ve done all the right things. I’ll discuss the issue further with my colleagues and get back to you as soon as I have another recommendation. It’s very unusual that everything else is working perfectly except the effect icons. You’re the first person to report this issue and I haven’t been able to reproduce on my end.

I have tried that and it has not been solved. I’ve tried uninstalling and installing again and it didn’t work either.

Got it, thanks. Try ‘File > Admin > Regenerate effect icons’.  

1- I have the latest version 2022.09.18-6bcfdb886 2- The problem started suddenly, a week ago it was working perfectly. 3- I use different collections made for me, for different clients and also online collections and in all of them I have the same problem. 4- The window design is perfect, I can design a show, I only have problems with the preview effects.

Hi FOG fireworks + sfx GmbH, please send the show file for your stage production to support@finale3d.com so that we can use it as a test case to improve the site layouts.

hello everyone, being a family, I kindly ask you to help me grow my youtube channel, I leave you below the first two shows created.                                                                  https://youtu.be/9W2ZFFHsBtg    https://youtu.be/3uBhr0EfNjA

SiteLayout Diagrams: I think we need more options for define the captured area for site layout diagrams and the sizes of text flags and so on. In my example attached i have a small stage area and the minimum printout area is so big or far away from what i want to show my technician. The Text Flags are quiet to big in relation to the positions size. On a printout in A4 nothing is really good readable.

Here are some questions to help us troubleshoot the problem:   1) What release of Finale 3D are you running? 2) When did the problem begin? For example, was it caused by updating Finale 3D? 3) is the preview broken if all effects in all collections? 4) Are you able to see the simulations in the main design window if you add effects to a show?