Hi Drew and the community,   I'm having a problem with Final3D. I can't launch the software anymore. When I try to launch the program, the "(one minute, please)" page opens without the option to log in and the software doesn't respond. I have already restarted my computer, updated the system, updated the graphics card, tested the different versions of final3D available and even completely reset my computer but nothing changes.. Has anyone had the same problem and might have a solution? I thank you in advance for any solution you may be able to provide me. All the best !

Is there a way to import a flower king catalog? Can’t seem to find one on the site

Same TC start at 17:30:00:00

SMPTE timecode, got it!   Next question: Will the start time of the timecode be the same for all four shows or will it be different for each show. For example, will all four shows start at timecode value 00:00:00:00 or will the first show start at 00:00:00:00 and the second show start at a different timecode value, like 01:00:00:00, etc.?

Hi drew,   thanks for your answer. I use explo firing system and I’ll be locked to smpte timecode in 25fps. I’ll receive the TC I’m not sending it.      

Hi Pyro_Cyril, Finale 3D currently doesn't directly import/export to/from Depence. Finale 3D exports script files formated for about 40 different firing systems. Finale 3D also has other export capabilities including Finale Generic CSV which is the full show export format. Additionally, any data from the Finale 3D script window can be exported.

I'm not familiar with this effect. Do you have a photo or a video you could share?

FireOne is very much actively developing the DMX capabilities for their system. It could be that something has changed on the FireOne side since we implemented the FireOne CSV script format. Of course, it could also be a bug on the Finale 3D side.   If you send your show to support@finale3d.com, we would be happy to take a look. If nothing seems out of place in Finale 3D, the next step would be to loop in FireOne for some help.

Hey EhrlichFire, I would love to do a webinar on racking and addressing but I don't have concrete plans for when that will happen.   In the meantime, send me photos of your racks and I'll help you create them in Finale 3D. If you have Pro and need help creating rack layout diagrams, addressing, and loading racks, send me your show (.fin) file along some some specifics about where you're getting stuck and I'll give you a hand.

Supplier catalogs are the best resource for product simulations at the moment. They don't cover every brand and every distributor yet but more and more are being added every week. You can enable catalogs in Finale 3D by going to File > Catalogs of effects. You can enable catalogs on finale3d.com by going to My Account > Supplier Catalog Settings.   If you can't find what you need in the catalogs, send your product list to support@finale3d.com and we'll add them to the queue!